We offer an easy and flexible 14-day return guarantee. After you receive your order, if the furniture does not match the decor of your home, your taste, your colors, or just plain didn’t meet your expectations, we will provide you with a refund – see below for more details. Please note when electing to return an item, actual round trip freight charges will be deducted from your refund. Round trip freight charges include actual outgoing as well as inbound shipping cost on promotional reduced or free shipping items. In order to properly return the item, it must be in new, unused, and un-assembled condition, securely packaged inside its original packaging. All returns must be pre-approved and an Acceptance of Satisfaction Guarantee must be on file before your return will be accepted.
We will only accept a return if you contact us within 14 days of delivery. We cannot accept furniture that has been assembled or used. It must be in new condition with no damage and in its original packaging, no exceptions. Wrap carefully. All returns must arrive at our Fulfillment Center in original condition; otherwise additional fees will apply and will be deducted from your credit.
If you are claiming damages in shipping you must note such damages with the actual shipping company. All shipping back to our center is your responsibility. You must arrange pick-up and delivery, as well as pay for the cost of that shipment, for any items to be returned. Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges. Clearance items, special and customer orders, or international shipments (except Canada) are not returnable. A custom order can include but is not limited to any changes to the item (fabric color or finish color, etc). Upon receipt of merchandise in good condition at our warehouse, your refund will be processed.